Terms

Course Registration Terms & Conditions

AUQ Training and Development

1. Definitions

Company means AUQ Training and Development and its affiliated entities, partners, representatives, and authorised agents worldwide.

Participant means any individual registered to attend a Course.

Customer means any individual, organisation, or legal entity purchasing training or related services from the Company.

Course means any training programme, workshop, seminar, conference, coaching, consulting, certification, or related services delivered onsite, online, hybrid, or in-house.

2. Registration and Contract Formation

2.1 All registrations are subject to review, approval, and availability.

2.2 A binding contract shall only be formed upon issuance of an official invoice and receipt of full payment by the Company.

2.3 The Company reserves the absolute right, at its sole discretion, to accept, reject, or cancel any registration.

2.4 The Customer confirms that all registration information provided is accurate and complete.

2.5 The Customer shall be responsible for ensuring that Participants meet any prerequisites for the Course.

3. Fees, Payment, and Currency

3.1 All Course fees must be paid in full prior to the due date stated in the invoice.

3.2 Payments must be made through approved payment channels.

3.3 All bank charges, transaction costs, and currency exchange fees shall be borne by the Customer.

3.4 The Company reserves the right to suspend or cancel participation in the event of non-payment.

3.5 Prices are exclusive of applicable taxes unless otherwise stated.

3.6 The Company reserves the right to revise fees at any time prior to confirmation.

4. Cancellation, Substitution, and Transfers

4.1 All cancellations must be submitted in writing.

4.2 Cancellations made fourteen (14) days or more prior to the Course start date are eligible for a full refund.

4.3 Cancellations made less than fourteen (14) days before the Course start date are non-refundable.

4.4 Participants may nominate a substitute with written notice at least three (3) days prior to the Course.

4.5 Transfers to alternative Course dates may be approved subject to availability and Company discretion.

4.6 The Company may cancel, reschedule, or relocate any Course. In such cases, fees will be refunded or transferred.

5. Refunds and Chargeback Policy

5.1 Approved refunds will be processed within fourteen (14) working days.

5.2 No refund will be issued for non-attendance or partial attendance.

5.3 The Customer agrees not to initiate chargebacks or payment disputes without first contacting the Company.

5.4 In the event of unjustified chargebacks, the Customer shall be liable for recovery costs, legal fees, and administrative charges.

6. Intellectual Property and Confidentiality

6.1 All Course materials, methodologies, content, and intellectual property remain the exclusive property of the Company.

6.2 Participants may not reproduce, distribute, record, share, or commercialise any materials without written consent.

6.3 Participants must respect confidentiality of all information shared during Courses.

7. Online and Hybrid Training

7.1 Participants are responsible for ensuring suitable technical requirements and internet access.

7.2 The Company shall not be liable for interruptions caused by external technical issues.

7.3 Recording, screen capture, or unauthorised sharing of online sessions is strictly prohibited.

8. Data Protection and Privacy

The Company processes personal data in accordance with internationally recognised data protection principles.

Data may be used for training administration, communication, service enhancement, and professional development opportunities.

9. Limitation of Liability

9.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or special losses.

9.2 The Company’s total liability shall not exceed the Course fee paid.

9.3 The Company shall not be responsible for travel or accommodation losses resulting from Course changes.

10. Force Majeure

The Company shall not be liable for delays or failure caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, technical failures, or labour disputes.

11. Health, Safety, and Conduct

11.1 Participants must comply with venue and safety regulations.

11.2 The Company reserves the right to remove any Participant whose behaviour is inappropriate or disruptive.

11.3 No refund will be issued in such cases.

12. Governing Law and Dispute Resolution

These Terms shall be governed by applicable laws and international commercial practice.

Disputes shall first be resolved through negotiation and mediation.

If unresolved, disputes may be referred to arbitration or competent courts as determined by the Company.

13. Acceptance of Terms

By registering and/or making payment, the Customer and Participant acknowledge and agree to these Terms and Conditions.