Introduction

This intensive five-day course equips leaders with practical tools and strategies to drive high performance within their teams and organizations.

Objectives

• Understand the foundations of effective performance management.
• Develop skills to set clear, measurable goals for team members.
• Master techniques for providing constructive feedback and coaching.
• Implement performance improvement plans and handle underperformance.
• Foster a culture of continuous development and recognition.

Course Outlines

Day 1: Foundations of Performance Management

• Defining performance management for leaders
• Key principles and components of a strong system
• Aligning performance with organizational goals
• Identifying leadership roles in performance processes
• Common challenges and pitfalls

Day 2: Setting Goals and Expectations

• Establishing SMART objectives
• Communicating clear expectations
• Aligning individual and team goals
• Tools for tracking progress
• Addressing goal misalignment

Day 3: Feedback and Coaching for Performance

• Types and timing of feedback
• Delivering constructive feedback effectively
• Coaching techniques for leaders
• Building trust through regular communication
• Overcoming resistance to feedback

Day 4: Managing Underperformance

• Recognizing signs of underperformance
• Diagnosing root causes
• Developing performance improvement plans
• Conducting difficult conversations
• Legal and ethical considerations

Day 5: Sustaining High Performance

• Motivating and engaging teams
• Recognition and reward strategies
• Continuous development and learning
• Measuring and reviewing performance outcomes
• Action planning for ongoing success