Introduction

This intensive five-day course equips leaders with essential operational management skills to enhance organizational performance and drive effective change.

Objectives

• Understand core principles of operational management
• Develop strategies for process optimization
• Master decision-making and problem-solving techniques
• Implement effective performance measurement systems
• Lead teams through operational change initiatives

Course Outlines

Day 1: Foundations of Operational Management

• Key concepts and principles of operations management
• Roles and responsibilities of operations leaders
• Operational strategy alignment with business goals
• Understanding value streams and process flows
• Assessing current operational capabilities

Day 2: Process Improvement & Optimization

• Identifying process inefficiencies
• Lean management tools and techniques
• Six Sigma fundamentals for leaders
• Mapping and redesigning workflows
• Building a culture of continuous improvement

Day 3: Data-Driven Decision Making

• Using data to inform operational decisions
• Key performance indicators (KPIs) and metrics
• Root cause analysis and problem-solving models
• Risk management and mitigation strategies
• Leveraging technology for operational insights

Day 4: Leading People & Managing Change

• Motivating and engaging operational teams
• Effective communication in operations
• Managing resistance to change
• Coaching and developing high-performance teams
• Change management frameworks for leaders

Day 5: Building Sustainable Operations

• Integrating sustainability into operations
• Quality management systems and standards
• Long-term capacity planning
• Continuous monitoring and improvement cycles
• Developing an action plan for your organization