Introduction

This course provides professionals with essential skills and strategies to manage teams effectively, fostering productivity and positive workplace relationships.

Objectives

• Develop core people management competencies
• Enhance communication and motivation techniques
• Master conflict resolution strategies
• Improve team performance and collaboration
• Build a culture of accountability and trust

Course Outlines

Day 1: Foundations of People Management

• Understanding the role of a people manager
• Key responsibilities and expectations
• Essential management styles
• Identifying individual and team strengths
• Setting clear goals and objectives

Day 2: Communication and Motivation

• Effective communication techniques
• Active listening and feedback methods
• Motivational theories and their application
• Building trust and rapport with teams
• Overcoming communication barriers

Day 3: Performance Management

• Setting performance standards
• Monitoring and evaluating employee performance
• Delivering constructive feedback
• Coaching for improvement
• Recognizing and rewarding achievements

Day 4: Conflict Resolution and Problem Solving

• Identifying sources of workplace conflict
• Strategies for effective conflict resolution
• Facilitating difficult conversations
• Problem-solving frameworks
• Maintaining a positive work environment

Day 5: Building High-Performing Teams

• Stages of team development
• Encouraging collaboration and innovation
• Delegation and empowerment
• Managing diversity and inclusion
• Action planning for ongoing development